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Privacy Policy for Entrex Inc. (entrexinc.com)

Entrex Inc. (“Entrex,” “we,” “us,” or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you interact with our website, entrexinc.com, in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.

1. Introduction: Commitment to Privacy and Data Protection

Entrex values your trust and is dedicated to ensuring the confidentiality, integrity, and lawful treatment of your personal data. This Policy is intended to inform you about your rights regarding your personal information and how we handle it responsibly and transparently.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all visitors, users, and others accessing entrexinc.com (“Site”). Entrex Inc., as the data controller, is responsible for determining the means and purposes of personal data processing collected via the Site.

Should you have any questions about this Policy or your data, you may contact us at: [email protected].

3. Categories of Data We Process

We may collect and process the following categories of personal data, either directly from you or automatically based on your interaction with the Site:

3.1 Usage Data
Includes data about your interactions with the Site such as browser type, operating system, referring URLs, IP address, date/time stamps, pages viewed, and session duration.

3.2 Account Data
Includes details you provide when creating an account or subscribing to services, such as full name, email address, postal address, and phone number.

3.3 Profile Data
Includes your preferences, history of purchases, behavioral data based on your interactions with Site content, and interests related to our product offerings.

3.4 Communication Data
Includes records of email correspondence, chat support, form submissions, feedback, and other inquiries submitted through entrexinc.com.

3.5 Technical Data
Includes technical identifiers such as hardware model, browser settings, language preferences, and system configurations relevant to your device.

3.6 Transaction Data
Includes data related to payments, order details, billing, shipping information, invoicing and financial interaction with our services.

3.7 Preference Data
Includes your consent to receive marketing material, your preferred communication methods, and areas of interest selected during registration or engagement with our services.

4. Legal Bases for Processing

We process personal data under one or more of the following legal bases, as applicable:

– Consent: Where you have provided clear, affirmative consent for processing (e.g. newsletter signup).
– Contract: When processing is necessary for the performance of a contract or to take steps prior to entering into a contract.
– Legal Obligation: Where we are required to comply with applicable laws and legal requirements.
– Legitimate Interest: Where processing is necessary to pursue our business interests, provided these are not overridden by your rights and freedoms.

5. Your Data Protection Rights

As a data subject, you have the following rights under applicable law:

– Right of Access: You may retrieve confirmation and a copy of the personal data we hold about you.
– Right to Rectification: You can request the correction of inaccurate or incomplete data.
– Right to Erasure (“Right to be Forgotten”): You may request deletion of your data where legally and contractually permitted.
– Right to Restrict Processing: You can request limitations on our data processing activities under certain circumstances.
– Right to Data Portability: You have the right to obtain the data we process about you in a structured, commonly used format and have it transmitted to another controller.
– Right to Object: You may object to certain data processing activities, including marketing and profiling based on legitimate interest.
– Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights, in accordance with the CCPA.

To exercise your rights, please contact us at [email protected].

6. Security Measures

We maintain industry-standard physical, administrative, and technical safeguards to safeguard the confidentiality and integrity of your data. These measures include:

– End-to-end encryption for data in transit and at rest
– Role-based access control to restrict unauthorized internal access
– Regular security audits and data protection training for employees
– Redundant data backups and disaster recovery protocols

While we implement robust security controls, no system is entirely immune to risk; as such, users are encouraged to exercise discretion and use strong passwords.

7. International Transfers

Personal data collected through entrexinc.com may be transferred and processed outside your jurisdiction, including to countries that may not have equivalent data protection laws. Where data transfers occur, we rely on appropriate safeguards including the European Commission’s Standard Contractual Clauses or other approved mechanisms to protect your data.

8. Data Retention

We retain personal data only as long as necessary for the purpose for which it was collected or as required under applicable laws. General retention periods include:

– Account Data: retained for the duration of your relationship with us and an additional 6 years thereafter.
– Transaction Data: retained for up to 7 years for legal and accounting obligations.
– Communication and Support Data: up to 3 years from last interaction.
– Marketing and Consent Preferences: until revoked or updated by the user.

When retention is no longer necessary, data will be anonymized or securely deleted.

9. Cookie Policy

Entrexinc.com uses cookies and similar tracking technologies. Cookies are small data files stored on your device to provide enhanced browsing and personalized features.

Categories of cookies used include:

– Essential Cookies: Necessary for website functionality and access to secure areas.
– Functional Cookies: Enable personalized settings such as language and user preferences.
– Analytics Cookies: Used to understand user behavior on our site (e.g., Google Analytics).
– Performance Cookies: Help improve speed, usability, and reliability.

10. Cookie Management and Legal Compliance

In compliance with the GDPR and CCPA, you may manage or opt out of cookie use through our cookie banner or via your browser settings. For non-essential cookies, we seek your consent prior to activation. Residents of California may submit a “Do Not Sell My Personal Information” request by contacting us directly.

11. Children’s Data Protection

Entrex does not knowingly collect or solicit personal data from children under the age of 13. If we discover that a child under 13 has provided personal data without verified parental consent, we will delete such information promptly.

Parents or guardians who become aware that their child has provided data to us may contact us at [email protected] to request removal.

12. Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy at our discretion. Any material changes will be communicated through our Site and, where required by law, by direct notification. Your continued use of entrexinc.com indicates your acceptance of any updates.

13. Contacting Entrex

If you have any questions, concerns, or requests related to this Privacy Policy or our handling of your personal data, you may contact our Privacy Team at:

Email: [email protected]

We are committed to operating in compliance with applicable data protection laws and handling your personal information responsibly. Please reach out if you have any privacy-related concerns or require further clarification.